Shipping & Delivery Policy

Last updated: 4 September 2026

This Shipping & Delivery Policy explains where AC TOYZ delivers, our delivery charges, estimated delivery times and what to do if there is a problem with your delivery.

This policy applies to online orders placed with AC TOYZ for delivery within the United Kingdom.

1. Where We Deliver

AC TOYZ currently delivers to addresses within the United Kingdom only.

We do not currently offer international delivery.

2. Delivery Charges

Our standard delivery charges are:

• England, Scotland and Wales: £3.49
• Northern Ireland: £5.49
• Orders over £50: Free standard delivery within the United Kingdom

The applicable delivery charge will be shown during checkout before you place your order.

3. Delivery Times

Our normal estimated delivery time is 3–5 working days.

This generally consists of approximately:

• 1–2 working days for order processing and dispatch; and
• 2–3 working days for delivery after dispatch.

Working days do not normally include weekends or UK bank holidays.

Delivery times are estimates rather than guaranteed arrival dates unless we expressly state otherwise.

UK distance-selling rules generally require goods to be delivered without undue delay and within 30 days unless a different delivery period has been agreed with the customer.

4. Order Tracking

Where tracking is available for your delivery, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to update after the parcel has been handed to the delivery provider.

5. Delayed or Missing Parcels

If your order has not arrived within the expected delivery period, please contact us at contact@actoyz.uk.

We will investigate the delivery and, where appropriate, deal with the delivery provider.

You purchased the goods from AC TOYZ, so we will not simply require you to resolve a missing delivery directly with the courier.

6. Products Damaged During Delivery

If your order arrives damaged, please contact us as soon as reasonably possible.

Please:

• provide your order number;
• explain the damage;
• provide photographs of the product, parcel and packaging where reasonably possible; and
• keep the product, packaging and delivery label while we investigate, unless doing so would be unsafe or unreasonable.

Photographs can help us investigate the problem, but an inability to provide photographs does not remove any statutory rights you may have.

Please see our Returns, Refunds & Cancellations Policy for further information about faulty or damaged products.

7. Incorrect or Incomplete Delivery Addresses

Please check your delivery address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at contact@actoyz.uk.

We will try to amend the address where possible, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.

If an order is returned to us because the customer supplied an incorrect or incomplete delivery address, we will contact you about the available options. A reasonable additional delivery charge may apply where another delivery is requested and where permitted by law.

8. Pre-Orders

Products offered for pre-order may have an estimated release, arrival or dispatch timeframe stated on the relevant product page.

Unless expressly stated otherwise, these dates are estimates rather than guaranteed dates.

If there is a material change to the expected availability of a pre-order, we will provide an appropriate update where reasonably possible.

Pre-orders are paid for in full unless we state otherwise.

Cancellation of a pre-order is dealt with under our Returns, Refunds & Cancellations Policy.

9. Split Deliveries

In some circumstances, products from the same order may be sent separately.

If AC TOYZ chooses to split an order into separate deliveries, you will not be charged an additional delivery fee merely because we chose to split the shipment.

10. Delivery Responsibility

AC TOYZ remains responsible for goods while they are being delivered to you in accordance with applicable consumer law.

Nothing in this policy excludes or restricts your statutory consumer rights.

11. Contact Us

If you have a question about delivery or an order that has already been dispatched, contact:

AC TOYZ
Email: contact@actoyz.uk